What You Need To Know
Which payment methods do you accept?
We accept most major credit cards including MasterCard, Visa, American Express via Square.
Is there a delivery fee?
Our package price includes delivery, set-up and pickup. Free delivery within a 20 mile radius from zip code 77479. otherwise a delivery fee will be charged outside this criteria.
How does the delivery & set up work?
We deliver, set-up and breakdown play equipment. We arrive 45 minutes before event and set up soft play equipment. Our set-up and breakdown of equipment will take about 30 minutes; this is not included in your reserved time. Please take this into account when hosting at a venue. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (i.e. lack of parking, stairs) must be communicated prior to event. Failure to do so may result in delay in set up or additional fees.
How do I book THE ULTIMATE TODDLER EXPERIENCE?
Reservations can be made up to six months in advance. Please go to "Book Event" and complete the reservation details. We will acknowledge availability, and require a $100 payment within 24 hours to secure the date. If payment is not received, the reservation will be canceled. If booking is less than seven days prior to the event date, the full amount will be due at the time of booking.
How much space is needed for play zone?
Our Soft Play Equipment requires a minimum space of 10 ft x 10 ft. Please see the requirements listed for each play zone.
What is your policy for damaged products?
Please refer to our Rental Agreement.
Which package should I reserve?
Always ensure that the Soft Play equipment is not overcrowded, and limit numbers according to the age and size of children using it. Our Soft Play Equipment can accommodate the following: 8 ft x 8 ft (Climber Zone) up to 6 toddlers, 8 ft x 16 ft (Discovery Zone) up to 12 toddlers, 12 ft x 16 ft (Explorer Zone) up to 20 toddlers and 18 ft x 18 ft (Adventure Zone) up to 30 toddlers. The Ball Pool should be limited to 2 children at a time.
Do you set up in parks/outdoors?
Yes. You will need to contact the park in advance to determine the requirements needed to set up. We are insured and can get a certificate if needed. We require 14 days notice for certificate request. We charge a $25 cleaning fee for outdoor usage and outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, pavilion, etc, as the equipment will get hot in direct sunlight. A tarp will be be provided, but please make sure the ground is flat, dry and clear from glass and debris. We do not set up on dirt. Additional fees may apply, if we deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).
How often do you clean your Soft Play Equipment?
Every piece of the Soft Play Equipment is washed and sanitized thoroughly after each party. We also do one last wipe down at the beginning of each party. We clean and sanitize the equipment with a disinfectant antibacterial product and have several sets of the pool balls so we are never using the same balls without sanitizing.
What is the Cancellation Policy?
Toddler Play Zone allows you to cancel or change a reservation up to 1 week prior to the event and receive a full credit of your payment, applicable to a future booking within one year of the original event date. For cancellations less than 1 week prior to the event, the payment will be forfeited without credit to a future event.
What if it rains?
The Soft Play Equipment will not be set up outdoors if the weather is forecast to rain or strong winds, as it will become slippery and unsafe. Please identify an alternate indoor location BEFORE set-up. We can issue a credit for a future party if the weather unexpectedly turns bad on the day of the event and no alternative indoor location has been arranged.
Do you have insurance?
Yes. However, we do point out that it is the renter’s responsibility to ensure that there is a responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. TPZ liability waiver form will need to be signed and returned via email 2 days BEFORE your party date.
Call, text or email us. We're happy to help.