Frequently Asked Questions

You have questions - We have answers

If your question is not addressed below, please feel free to contact us directly.

Which payment methods do you accept?

Zelle is our preferred payment method. We also accept all major credit cards, including Visa, MasterCard, American Express, and Discover, securely processed through Square.
For credit card payments, a valid photo ID and the credit card used for payment must be presented for verification at the time of booking.

Is there a delivery fee?

Yes. We charge a minimum delivery fee of $60, which includes travel, professional setup, breakdown, and return collection of equipment.

All equipment — including ball pit balls — is thoroughly cleaned, sanitized, and disinfected after every event. We use medical-grade cleaning products designed to eliminate 99.9% of harmful bacteria, viruses, mold, and germs.
We also perform a final wipe-down onsite after setup to ensure everything is spotless before your guests arrive.

How does delivery & set up work?

We typically arrive approximately one hour prior to your event start time to complete setup. Delivery time may vary based on order size, location, indoor/outdoor placement, and our event schedule for the day.

Residential installations generally take up to 40 minutes. Setup time is not deducted from your rental period.

To ensure a smooth installation, please:

Clear the designated setup area before arrival (remove furniture, rugs, décor, etc.)

Provide safe and accessible parking for unloading/loading

Share any important access details (gate codes, elevators, stairs, restricted parking, etc.)

All potential delivery restrictions must be disclosed at the time of booking. Failure to do so may result in delays, additional fees, or possible cancellation.

How do I book an event?

Reservations can be made up to six months in advance. To check availability and book 24/7, visit: www.ToddlerSoftPlay.com⁠
A minimum $100 non-refundable retainer is required to secure your reservation. The remaining balance is due 7 days prior to your event. If booking within 7 days of your event date, full payment is required at the time of booking.

How much space is needed?

Space requirements vary depending on the equipment selected. Please refer to the specific space and surface requirements listed under each product on our website.

What is your policy for damaged products?

As stated in our Rental Agreement, the renter agrees to replace or pay for any missing or damaged equipment within 3 days of invoicing.
Delayed payments may result in additional fees due to loss of business. Please refer to the Toddler Play Zone Houston Rental Agreement for full details.

How do I select a package?

When choosing your setup, consider the following:
-Color palette or theme
-Number of children attending
-Ages of the children
-Available space dimensions
-Indoor or outdoor location
-Surface setup requirements
If you need assistance selecting the perfect package, we are happy to guide you.

Do you set up in parks/outdoors?

Yes. However, the renter is responsible for contacting the park or venue in advance to determine setup requirements.

We are fully insured and can provide a Certificate of Insurance with a minimum of 7 days’ notice.

For outdoor events: A $75 outdoor setup fee applies.

Equipment must be placed in a shaded or fully covered area (tent, pavilion, canopy, etc.).

We do not set up in direct sunlight, ANY chance of rain, dirt, or gravel.

The ground must be flat, dry, and free of debris or animal waste.

Additional fees may apply for stairs, elevators, long distances from loading zones, parks, estates, or other complex delivery conditions.

How often do you clean your soft play equipment?

Each piece of soft play equipment is cleaned and sanitized thoroughly after every party. We also do one last wipe down after set up. We clean and sanitize the equipment with a disinfectant antibacterial product and have multiple sets of the pool balls so we are never using the same balls without cleaning and sanitizing. NEVER.

What is your cancellation policy?

We allow rescheduling up to 24 hours prior to your event for any reason.

We do not offer refunds; however, we provide event credits for cancellations made via email at least 24 hours before the event. Credits must be used within one year of the original event date.

For cancellations made on the day of the event, 50% of the total payment will be forfeited without credit.

What if there is a chance of rain?

For safety reasons, we do not set up Soft Play, Bounce Houses, Bubble Houses, Bumper Cars, Tables, Chairs, or Canopy Tents outdoors if there is any forecasted chance of rain or strong winds.
An indoor or fully covered backup location must be arranged and confirmed before 7:00 AM on the day of your event. If weather unexpectedly changes and no backup plan is available, we may issue a credit for a future event. Equipment safety and children's safety are always our top priority.

Do you have insurance?

Yes, we are fully insured.
However, it is the renter’s responsibility to ensure adult supervision at all times while equipment is in use. Proper supervision helps prevent injuries and equipment damage. Please maintain an appropriate child-to-adult ratio during use.

Still Need Assistance?

We’re here to help!
Call or text: 832-744-6779
Email: toddlerbirthdayparties@gmail.com
We look forward to helping you create a safe, stylish, and memorable event! 🎉