FAQs
You have questions - We have answers
If you have a question that is not addressed here, please feel free to contact us directly.
Which payment methods do you accept?
Zelle is our preferred payment method. However, we accept most major credit cards including MasterCard, Visa, American Express and Discover via Square. Credit card payments must provide credit card and a valid photo ID for verification at the time of booking.
Is there a delivery fee?
Yes, we charge a minimum $60 delivery fee that includes travel, set up and return trip to break down and collect.
How often do you clean your equipment?
Our equipment, (including ball pit balls) is thoroughly cleaned, sanitized and disinfected after each use, using medical-grade products to kill 99.9% of harmful bacteria, viruses, mold, fungus and germs.
How does delivery & set up work?
We typically arrive approximately an hour before the event start time to set up. Ultimately the time of delivery will vary depending on the size of your order, location, indoor/outdoor and the schedule of events that day. On average a residential delivery can take up to 40 minutes; this is not included in your reserved time. Please make the space readily available, move furniture/rugs before our arrival, provide easy access to safe parking for unloading and loading and share any helpful information such as gate code. We ask that you notify us AT THE TIME OF BOOKING of any restrictions that could delay set up such as (i.e. lack of parking, elevator, stairs, gate code, etc) prior to event day. Failure to do so may result in a delay in set up, additional fees or cancellation of the reservation.
How do I book an event?
Reservations can be made up to six months in advance. Check availability and reserve online 24/7 at www.ToddlerSoftPlay.com. Complete the online booking form and submit to secure the reservation. We require a minimum $100 Non-Refundable retainer to secure the reservation. The remaining balance is due 7 days before your event. If you book an event less than 7 days before the event date, the full amount is due at the time of booking.
How much space is needed?
Great question! It depends on what equipment you book. Please refer to the space and surface requirements for each product reserved on our website.
Do you travel to my area?
Our warehouse is based in Sugarland, TX. We consider travel to areas more than 30 miles from 77479 on Friday and Sunday. It depends on availability, event time, product package, indoor or outdoor, and zip code. Send us a text at 8327446779 or email info@toddlersoftplay.com.
What is your policy for damaged products?
Per the Rental Agreement signed at the time of booking The Customer/Renter agrees to replace missing or damaged equipment within 3 days of invoicing. If payment is delayed, additional fees may be incurred due to loss of business. Please refer to Toddler Play Zone Houston Rental Agreement.
How do I select a package?
Things to consider when selecting equipment:
1) Color palette or theme
2) Number of kids
3) Age of the kids
4) Size of the space for play area(s)
5) Indoor or Outdoor
6) Setup requirements
Do you set up in parks/outdoors?
Yes. The renter will need to contact the park in advance to determine the requirements needed to set up. We are insured and can get a certificate if needed. We require 7 days notice for certificate request. We charge a $75 setup fee for any outdoor event and outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, pavilion, etc. as the soft play equipment will get hot in direct sunlight. A tarp will be be provided, but please make sure the ground is flat, dry and clear from glass, sticks, debris and animal waste. We do not set up on dirt or gravel. Additional fees may apply, if we deliver via stairs or to venues located long distances from the loading zone (including parks, large estates, or any location that presents delivery complications/delays).
How often do you clean your soft play equipment?
Each piece of soft play equipment is cleaned and sanitized thoroughly after every party. We also do one last wipe down after set up. We clean and sanitize the equipment with a disinfectant antibacterial product and have multiple sets of the pool balls so we are never using the same balls without cleaning and sanitizing. NEVER.
What is your cancellation policy?
Toddler Play Zone Houston will allow you to reschedule a reservation up to 24 hours before your event for any reason. We do not offer refunds, however we do offer credits for cancellations made by email at least 24 hours before the event. We will reschedule your event within one year of the original event date. For cancellations on the day of the event, 50% of the payment will be forfeited without credit to a future event.
What if there is a chance of rain?
Soft Play, Canopy Tent, Tables, Chairs, Bubble House, Bumper Cars, etc. will not be set up outdoors if the weather forecast suggest ANY chance of rain or strong winds, as it could become slippery and unsafe. Please contact Toddler Play Zone Houston with an alternate indoor or fully covered option BEFORE 7:00 AM on the day of your event. We simply will not take the risk of damaged equipment or children's safety. We can offer a credit for a future party if the weather UNEXPECTEDLY turns bad on the day of the event and no alternative indoor location has been arranged. There must be an indoor or fully covered back-up plan for all Soft Play, Toddler Bounce House, Kids Table & Chair and Bumper Cars.
Do you have insurance?
Yes, we are fully insured. However, we do point out that it is the renter’s responsibility to ensure products rented REQUIRE ADULT SUPERVISION AT ALL TIMES to assure the safety of the guest AND no damage to rental equipment. Please always consider the appropriate ratio of children using the equipment at one time.
Still need help?