Frequently Asked Questions
You have questions - We have answers
If your question is not addressed below, please feel free to contact us directly.
WHAT AREAS DO YOU SERVE?
We proudly serve Houston and surrounding areas including Sugar Land, Richmond, Katy, Cypress, Missouri City, Fresno, Fulshear, Stafford, Pearland, Bellaire, The Heights, West University and beyond.
WHAT IS REQUIRED TO BOOK?
To secure your date, we require details about the event and a signed rental agreement with a retainer payment. We recommend booking 2 - 4 weeks in advance - as weekend availability fills quickly. 💡Pro Tip: Book 30 days in advance and save $20 with code “BOOKEARLY.
DO YOU PROVIDE A CERTIFICATE OF INSURANCE?
Yes! We’re happy to provide a Certificate of Insurance for your event. COIs are requested at the time of booking with all details and issued after your booking is confirmed and retainer payment is completed. If your venue requires specific wording or needs to be listed as an additional insured, simply provide their contact name, e-mail and details on the booking form “ADDITIONAL INFO” and we’ll take care of it.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Zelle is our preferred payment method. We also accept all major credit cards, including Visa, MasterCard, American Express, and Discover, securely processed through Square. Credit card payments are subject to a 3.5% credit card fee, a valid photo ID and the credit card used for payment must be presented for verification at the time of booking.
WHERE CAN SOFT PLAY BE SET-UP?
Soft play can be set up indoors on a hard, flat surface (such as tile, wood, or concrete) or outdoors on a covered patio.
For safety, all soft play equipment must be fully shaded and protected from direct sunlight, as vinyl surfaces can become hot.
Please note: we do not set up soft play outdoors if there is ANY chance of rain to ensure the safety of all children and equipment. SOURCE: Google
WHAT SOFT PLAY DO YOU RECOMMENDED FOR A SMALL GROUP OR SPACE?
Our smallest layout can accommodate up to 6 toddlers depending on their ages and size. The 8ft x 8ft space includes ball pit, builder blocks, bouncy animal, crawl activity and more! Checkout Climber (Primary colors), Halo2 (Pinks), Sea (Pastel blue) and Stevo2 (Variety of color options).
HOW OFTEN DO YOU CLEAN YOUR EQUIPMENT?
All equipment — including ball pit balls — is thoroughly cleaned, sanitized, and disinfected after every event. We use medical-grade cleaning products designed to eliminate 99.9% of harmful bacteria, viruses, mold, and germs. We also perform a final wipe-down onsite after setup to ensure everything is spotless before your guests arrive.
HOW DOES DELIVERY & SET-UP WORK?
We handle full delivery, setup, and breakdown, so you can enjoy a stress-free event. We typically arrive 60 minutes prior to your start time to setup. Delivery times may vary based on order size, location, indoor/outdoor placement, and our schedule for the day. Residential installations generally take up to 40 minutes. Setup time is not deducted from your rental period.
To ensure a smooth installation, please:
✔️ Clear the designated setup area before arrival (remove furniture, rugs, décor, etc.)
✔️ Provide close and safe and parking for unloading/loading.
✔️ Share any important access details (gate codes, elevators, stairs, restricted parking, etc.)
✔️ All potential delivery restrictions must be disclosed at the time of booking. Failure to do so may result in delays, additional fees, or possible cancellation.
HOW DO I MAKE A RESERVATION REQUEST?
Reservations can be made up to six months in advance on our website. To check availability and book 24/7, visit: www.ToddlerSoftPlay.com A minimum $100 non-refundable retainer is required to secure your reservation. The remaining balance is due 7 days prior to your event. If booking within 7 days of your event date, full payment is required at the time of booking. X x
HOW MUCH SPACE IS NEEDED?
Space requirements vary depending on the equipment selected. Please refer to the specific space and surface requirements listed under each product on our website.
WHAT IS YOUR POLICY FOR DAMAGED EQUIPMENT?
As stated in our Rental Agreement, the renter agrees to replace or pay for any missing or damaged equipment within 3 days of invoicing. Delayed payments may result in additional fees due to loss of business. Please refer to the Toddler Play Zone Houston Rental Agreement for full details.
HOW DO I SELECT A PACKAGE ?
When choosing your setup, consider the following:
✨️Color palette or theme
✨️Number of children attending
✨️Age of the children
✨️Available space dimensions
✨️Indoor or outdoor location
✨️Surface and setup requirements
If you need assistance selecting the perfect package, we are happy to help.
DO YOU SET UP AT PARKS or OUTDOORS ?
Yes. However, the renter is responsible for contacting the park or venue in advance to determine setup requirements.
We are fully insured and can provide a Certificate of Insurance with a minimum of 7 days’ notice.
For outdoor events: A $75 outdoor setup fee applies.
🚧 Soft Play equipment must be placed in a shaded or fully covered area (tent, pavilion, canopy, etc.).
🚧 We do not set up in direct sunlight, grass if there is ANY chance of rain, dirt, or gravel.
🚧 The ground must be flat, dry, and free of debris, ants or animal waste.
🚧 Additional fees may apply for stairs, elevators, long distances from loading zones, parks, estates, or other complex delivery conditions.
HOW OFTEN DO YOU CLEAN YOUR SOFT PLAY EQUIPMENT?
Each piece of soft play equipment is cleaned and sanitized thoroughly after every party. We also do one last wipe down after set up. We clean and sanitize the equipment with a disinfectant antibacterial product and have multiple sets of the pool balls so we are never using the same balls without cleaning and sanitizing. NEVER.
WHAT IS YOUR CANCELLATION POLICY?
We allow rescheduling up to 24 hours prior to your event for any reason. We do not offer refunds; however, we provide event credits for cancellations made via email at least 24 hours before the event. Credits must be used within one year of the original event date.
WHAT IF THERE IS RAIN IN THE FORECAST?
Safety is our top priority. We do not set up in rain or unsafe weather conditions. If weather is a concern, we’ll work with you to reschedule based on availability. Please review our rules and rental agreement for full details. We do not set up Soft Play, Modern Bounce House, Bubble House, Bumper Cars, Tables, Chairs, or Canopy Tent outdoors if there is ANY CHANCE OF RAIN in the forecast, thunderstorms or strong winds. An indoor or fully covered backup location must be arranged and confirmed 24 hours in advance. If weather unexpectedly changes and no backup plan is available, we may issue a credit for a future date. Children’s safety and equipment safety are always our top priority.
DO YOU HAVE INSURANCE?
Yes, we are fully insured.
However, it is the renter’s responsibility to ensure adult supervision at all times while equipment is in use. Proper supervision helps prevent injuries and equipment damage. Please maintain an appropriate child-to-adult ratio during use.
STILL NEED ASSISTANCE?
We’re here to help!
Call or text: 832-744-6779
Email: toddlerbirthdayparties@gmail.com
We look forward to helping you create a safe, FuN, and memorable event! 🎉